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How do I recover lost genealogy data or find an old .gno file?
There is no easy solution for this. If you had a disk failure and lost all data from your hard drive, you have the following options to recover your family tree:
1. If you performed an online backup to our server, visit http://support.genopro.com/MyBackups/ and click on the file representing your most recent backup.
2. If you sent your genealogy to another user via the Send File, then a copy of that file may be still be on our server in the Inbox of the destination recipient.
3. By default, GenoPro includes a copy of your family tree with each HTML report. Try to find an HTML report generated by GenoPro and you may find a FamilyTree.gno which contains your genealogy data.
If none of the above options gives you results, then try the following:
- Search for a backup CD where you may have copied your family tree. Your family tree may have been stored on an old computer, on a relative's computer.
- Search for your email records where you may have sent a .gno file to someone else.
Good luck!
More information: http://support.genopro.com/MyBackups/
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