GenoPro Account Recovery
To recover your lost registration key
and/or your account password,
you must have
When you start GenoPro, you will see the Registration
Wizard, as in the screenshot below:
To recover your registration key, select the option I purchased GenoPro,
however I lost my registration key and click on the button Next. (if
you do not see this option, please upgrade
Then, you have two options:
- If your email address is still valid, just enter your email address
and click on the button Next. The server GenoPro.com will
immediately send you an email message with your registration key and
account password. Check your mail and copy & paste your registration
key into the dialog below.
- If you no longer have access to your old email address, then enter
the email you purchased GenoPro and type a description of your GenoPro
account. We have customers using multiple email addresses and are
unable to remember which email address they purchased GenoPro, so you
may enter as many emails as you have. Our staff will search the
database to find an email address with a registration key.
What is important is to describe your GenoPro account, such as the
approximate date you purchased GenoPro and any activity done with our
account. For instance, let us know if you GenoPro account has any
http://familytrees.genopro.com, any backup, or if you sent files to
other users, or if you received files from other GenoPro users.|
After completing your name and current email address, click on the
Next button. GenoPro will display a message it has received
your request to update your email address.
All requests are processed manually, so you should receive within
two business days an email message about the status of your account
recovery. You will receive an email message if your old email address
was updated or if he account recovery failed.
To protect the privacy of our customers from account hijacking, we
manually process all requests. We may contact you for additional
information about your old GenoPro account. Some accounts have
family tree files containing
sensitive information. If we suspect someone is trying to steal the
account of another GenoPro user, we will try to contact the owner at the old
email address for a confirmation.
Meanwhile we process your account recovery, the server GenoPro.com will
send you a temporary evaluation key by email.
What is the difference between a Registration
Key and Password?
Some users are confused between a registration key and a
- A registration key is recommended for using
GenoPro. The registration key is a serial number
generated by the server GenoPro.com at the moment you request your free
evaluation key with the
Registration Wizard, or at the moment you
purchase GenoPro online. Your GenoPro account may contain multiple
registration keys if you purchased multiple licenses.
- A password is necessary for accessing your account at
GenoPro.com. Your password is private to you, and you are welcome to
change it anytime. With your password, you may post messages to the
support form at
http://support.genopro.com, publish your family tree at
send files to other users, open your
inbox. You are welcome to enter multiple email addresses to your
GenoPro account, so if one email stops working, you still have access
your GenoPro account with another email address. Regardless on the
number of email addresses you have, you only have one password to
When you ask GenoPro to resend your registration key by email, the email
message you will receive from us will contain your password and your