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GenoPro Privacy Statement

Privacy is important to us and we are committed to keep your information private and secure.  We will never share or sell your email address to anyone and you can unsubscribe at any moment you wish.  To change your email address, just login to your account and update your contact information.

Where are GenoPro files are stored?

By default, GenoPro stores its .gno files (family trees & genograms) into the folder named "My Documents". You may change this folder when installing GenoPro (see GenoPro Installation Command Line Parameters), or after installing GenoPro. The default save folder may be any folder on your local machine, or a network mapped drive such as letter X: to store the .gno files on one of your server. Your GenoPro files are as safe as any local file you may have on your computer such as a photo or a local Word document.

GenoPro does not store its files in the "cloud". If you wish to save your .gno files over the Internet, GenoPro is capable of doing so via APIs, provided your server has fully implemented the necessary APIs.

Online Backups

You are welcome to backup your genealogy trees (or genograms) to our server.  Your backups are private to you and we will never share or sell any information that your backups may contain.  You also own the content of your backups and you can delete them anytime.

Send File To Another User

When sending a genealogy file to another user  (genealogy tree or genogram) to someone, we temporary store the file to our server.  Again, the content of the file sent is private to you and the recipient.

Just to be clear, performing a backup or sending a .gno file cannot be done by accident: the user must provide a valid email address to our server, and then the server will generate a random password and email it to the user. Once the user has successfully typed his/her email and password, then he/she can do a backup and/or send a .gno file by email to someone else.

Publishing Online

GenoPro has a free service to host genealogy trees at  The content of your publication is yours and you may delete your publication anytime. We would like to see as many online publications as possible, however we respect your decision to delete a publication or hide a report from our public directory.

GenoPro Newsletter

To join our newsletter, we need your email address.  We do not share, rent or sell email addresses with anyone.  We use in-house software to send our newsletter, so there is no danger of having the distribution list compromised by a third party.  We honor every unsubscribe request without asking questions.

Order Form

To purchase GenoPro, we require your email address, name, and credit card information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. We share this information, and only that information which is absolutely necessary, with the financial institution that issued your credit card. In addition to the information you provide, we automatically record your IP address when you place an order to help us detect fraudulent activity. We may share this with the financial institution that issued the credit card with which an order was placed, or with law enforcement authorities, if we determine use of the credit card was fraudulent. All financial information is collected using a secure connection (SSL AES 256 bits, the strongest encryption) and is sent using a secure connection (SSL AES 256 bits) directly to the financial institution responsible for processing the transaction. To view the validity of the SSL certificate, visit and double click on the secure lock at the bottom of your browser. Your browser will bring a dialog to display the SSL certificate.

Law Enforcement

GenoPro will disclose information only if required by a search warrant of proper jurisdiction.  Without a valid search warrant, we will remain silent!


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